Healthcare Navigators OC Pro representative Sarah Carbone
Patient Advocacy: We help you navigate our healthcare system when you or a loved one becomes a patient by working directly with you and understanding your needs and goals. Do you understand your upcoming surgery and post-op rehab? Do you have what you will need when you get home? Do you have uncontrolled pain? Do you need help in getting the right in-home care for an aging parent? Are there medical bills that you have to pay out of pocket?
Case Management – we assist patients (or their families) with long-term care situations, chronic medical conditions such as cancer, spinal injuries, or dementia to mention a few. We assist with care coordination when multiple doctors, physical therapists, home health providers, medications, are involved. Sometimes what is needed is an advocate at the doctor’s visit to provide an updated picture of the patient’s current health condition, investigate treatment options, or provide accurate doctor visit information back to a family member who might be out of state.
Medical Bills – we review medical bills (not paid by insurance) for any errors, duplicate charges, and incorrect coding. We coordinate with the insurance company to monitor payments and make appeals. And lastly, we negotiate the charges with the healthcare providers on behalf of the patient. Healthcare Advocate in Orange County